99 casino's Privacy Policy

This privacy policy ("Policy") applies to users of the 99 casino platform. When you open an account at 99 casino, browse the site, or use our services, you agree to the terms of this policy. The purpose of this policy is to inform you with full transparency about how your information is handled.

99 casino collects certain types of information to provide you with services and to keep your account secure. This information falls into two main categories:

1.1 Information you provide directly

The following information may be collected from you during registration, verification, or use of services:

• Full name and date of birth
• Mobile number and email address
• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, or Upay)
• Documents submitted for identity verification (copy of national ID card or passport)
• Messages you send via live chat or email

1.2 Automatically collected information

When you use the 99 casino website or app, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time and duration of site visits
• Which pages were viewed and which links were clicked
• Information obtained through cookies and similar tracking technologies

Collected information is used only for specific purposes. 99 casino never processes your information without a valid reason.

2.1 Service operation and improvement

Information is used to create and manage your account, process deposits and withdrawals, apply bonuses and promotions, and improve the overall platform experience.

2.2 Identity verification and security

Information is verified to confirm the identity of each account holder, prevent fraudulent activity, and maintain account security. We do not approve accounts for anyone under 21 years of age — information submitted for age verification is stored securely.

2.3 Communication and support

Your contact information is used to communicate with you via live chat or email, resolve issues, and send important notices. Support for 24/7 live chat and email is available in both Bengali and English.

2.4 Legal and regulatory obligations

Certain information is retained for a set period to comply with applicable law, cooperate with investigations, and preserve evidence for dispute resolution.

99 casino never sells or rents your personal information to third parties. However, certain information may be shared in the following limited circumstances:

3.1 Service provider partners

Trusted third-party organizations are engaged to assist with payment processing, identity verification, and technical infrastructure management. These organizations are given access to information only for their designated tasks and are bound by strict confidentiality agreements.

3.2 Legal requirements

Required information may be provided to authorities in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

3.3 Business transfers

If there is a structural change to the ownership or operations of 99 casino, user information may form part of that transition. You will be notified in advance in such cases.

The security of your information is a top priority for 99 casino. Multiple technical and administrative safeguards are kept in place to this end.

4.1 Encryption technology

All information transmitted through the website and app is secured with SSL (Secure Socket Layer) encryption. Payment-related information is stored in a specially secured layer.

4.2 Access controls

Only authorized staff can access user information, and only on a need-to-know basis. Every access is logged and regularly audited.

4.3 Security testing

Regular security tests and assessments are conducted to identify system vulnerabilities. Potential threats are detected and addressed at an early stage.

Cookies and similar technologies are used on the 99 casino website. Cookies are small text files stored on your device that help improve site functionality and personalize your experience.

5.1 Essential cookies

These cookies are necessary to maintain login sessions and ensure the core functionality of the site. Without them, the platform will not work properly.

5.2 Functional cookies

These cookies are used to remember your preferred language, display settings, and other personal preferences.

5.3 Analytics cookies

Anonymous statistical data is collected to understand how pages on the site are being used. This data does not reveal the identity of individual users.

You can disable cookies by changing your browser settings, though this may limit some features of the site.

Your information is retained only for as long as necessary. All data is kept while your account remains active.

After an account is closed, certain information may be retained for a set period for legal, regulatory, or technical reasons. Payment-related information must be retained for a defined period to meet anti-money laundering law requirements.

Once the defined retention period ends, information is securely deleted or anonymized so that individuals can no longer be identified from it.

You have specific rights over your own information, and 99 casino respects those rights.

7.1 Right of access

You can request a copy of the information held about you from 99 casino at any time. This request can be made through the support team.

7.2 Data correction

If any of your information is inaccurate or incomplete, you can request a correction. Information will be updated once identity verification is complete.

7.3 Data deletion

In certain circumstances you may request that your information be deleted. However, information that must be retained due to legal or regulatory obligations will not be covered by this request.

7.4 Marketing communications

You can opt out of promotional messages or offer-related communications at any time. Contact the support team to do so, or use the unsubscribe option in emails.

Under the Responsible Gaming policy, your rights regarding your information remain intact even when restricting your account activity or self-excluding.

99 casino strictly does not provide services to anyone under the age of 21 (21+). Age is verified at registration, and information from minors is not collected.

If it is found that information from a minor has been collected by mistake, it is deleted immediately and the associated account is closed.

Your information may be stored or processed on servers located outside Bangladesh when required for the operation of technical services. The necessary contractual and technical safeguards to protect the data are ensured in such cases.

All terms of this privacy policy apply equally to international transfers and the standard of data security remains unchanged.

99 casino reserves the right to update this privacy policy as needed. Users will be notified of significant changes via email or a notice on the site.

Continued use of the site after a policy update will be taken as acceptance of the new policy. It is therefore recommended to review this page regularly.

To learn more about us, read the About Us page. Detailed answers to common questions are available in the FAQ section.

If you have any questions, concerns, or complaints about this privacy policy, please contact the 99 casino support team:

• Live Chat: Available 24/7 via the site or app
• Email: [email protected]

Our support team provides service in both Bengali and English. We respond as quickly as possible after receiving your request.