Responsible Gaming Guide
At 99 casino, we believe gaming is enjoyable only when it stays within control. On this page you will find how to set self-limits, the early signs of a problem and ways to get support when needed.
Gaming should be entertainment, not a burden
Online casino and sports betting are a form of entertainment for many people. But that entertainment is healthy only when it stays within set limits and does not take priority over other responsibilities in life. 99 casino always wants our players to play happily and safely.
Under our terms and conditions, you must be at least 21 years old to open an account and take part in any kind of betting or casino activity on the site. This is not just a rule — it is a conscious step to protect younger people.
Betting is an activity where losing money is always a possibility. So before each session, set a budget for yourself — and take a break if you go over that budget. Remember, chasing losses by placing more bets is one of the main signs of a problem.
If you have any questions about your gaming habits, you will find answers to common questions in our FAQ section, and you can contact our 24/7 live chat for direct support.
To take part in any betting, casino games or tournaments at 99 casino, you must be at least 21 years old. Access by minors is strictly prohibited. We recommend using parental control software on any family computer or device that children and teenagers use.
Self-limit and control tools
99 casino provides several tools to help players set their own limits. Using these keeps the gaming experience more controlled and healthy.
Daily / weekly deposit limit
You can set a maximum amount you will deposit each day or each week. Once that limit is reached, no further deposits will be possible for that period.
Session time limit
Decide in advance how long you will play in a single session. When the set time is up, the system will remind you to take a break.
Temporary or permanent self-exclusion
If you want to take a break for a while, you can keep your account closed for a set period. A permanent exclusion option is also available — simply request it via 24/7 live chat.
Maximum loss limit
Set a limit for yourself beyond which no more bets can be placed after a certain amount is lost — and stop your losses from going any further.
Cooling-off period
Before placing more bets on impulse, take a cooling-off period of 24 to 72 hours. During this time you will not be able to log in to your account.
Account verification and security
Use a strong password to keep your account secure and do not share your login details with anyone. Your information is fully protected under our privacy policy.
Early signs of problematic gaming
If you notice any of the signs below in yourself or someone you know, seek help quickly. The earlier a problem is identified, the easier it is to address.
- Repeatedly chasing losses and placing increasingly larger bets.
- Hiding betting activity from family or friends.
- Cutting back on eating, sleeping or work to spend more time gaming.
- Feeling restless or anxious when trying to stop betting.
- Taking money from daily expenses or emergency funds to bet.
- Constantly thinking about betting or planning the next win even when not playing.
- A tendency to bet increasingly larger amounts to get the same level of excitement.
- Continuing to play despite negative effects on relationships, career or studies.
Safe betting habits
Following these simple steps keeps betting a controlled and enjoyable experience.
- Before you start betting, decide the maximum amount you are willing to spend and stick to that limit.
- Think of betting as entertainment, not as a source of income.
- Take a short break after each session — give your mind a rest.
- Avoid betting when you are feeling low, stressed or under the influence of substances.
- Start with games you know and do not take risks beyond your comfort level.
- Review your gaming history regularly and take a break if you notice unusual changes.
- Spend time with family and friends — do not let betting cut you off from your social life.
Ways to get help
Acknowledging a problem takes courage. Rather than facing it alone, you can seek support from any of the sources below.
99 casino Live Chat
Contact our 24/7 live chat at any time. Our team is ready to help with self-exclusion or setting limits in both Bengali and English.
Email Support
Write to our support email. Self-exclusion requests and account-related issues can also be resolved by email.
Family and close ones
Talk to family or trusted friends. Support from those close to you is often the most effective help.
Professional advice
Speak with a mental health specialist or addiction counsellor. Various counselling services are available in Bangladesh.
Talk to us directly
Use our 24/7 live chat or send us an email for any questions or support on responsible gaming. Our team assists in both Bengali and English.
Support email:
We are committed to protecting our players
99 casino is not just an entertainment platform — we believe player well-being and safety are the highest priority. That is why our system is designed so that every player can understand their own limits and take control easily when needed. Preventing access by minors, ensuring the self-exclusion option is available and providing 24/7 support are the core pillars of our responsible gaming policy.
To learn more about us and understand our values, you can visit the about us page. May every session at 99 casino be mindful, controlled and enjoyable.