99 casino Terms and Conditions

These terms and conditions apply to all services, games and promotional offers on the 99 casino platform. They form a legal agreement between the user and 99 casino. By accessing the site or creating an account, the user is considered to have read and fully accepted these terms.

99 casino reserves the right to change these terms at any time. Notice will be given on the platform before any changes take effect. Continued use of the site after a change means you have accepted the updated terms. For more information about 99 casino, visit the About Us page.

These terms are written in English and apply to users in Bangladesh. In the event of any ambiguity, the English version shall be considered final.

The following conditions must be met to open an account and use services at 99 casino:

2.1 Age Requirement

Users must be at least 21 years old to take part in casino and betting activities. Providing a correct date of birth at registration is mandatory. 99 casino may request identity documents to verify age at any time. Account use by minors is strictly prohibited, and any such account found will be closed immediately.

2.2 Single Account Policy

Each user may operate only one account. If multiple accounts are found under the same person's name, the same IP address or the same device, they will be closed and any associated bonuses will be cancelled.

2.3 Identity Verification

National ID or passport details may be requested to verify an account. Identity verification may need to be completed before a withdrawal can be processed. Accounts created with false information will be considered void.

After registering with 99 casino, the user is fully responsible for keeping their account secure.

3.1 Login Credential Protection

Username and password must be kept strictly confidential. Sharing this information with anyone else is not allowed. Any activity carried out from a user's account will be treated as their own. If any suspicious activity is noticed, the 99 casino support team must be informed immediately.

3.2 Grounds for Account Closure

99 casino may suspend or permanently close an account for any of the following reasons:

• Providing false or incomplete information
• Attempting to operate multiple accounts
• Misuse or manipulation of the bonus system
• Breaching any clause of these terms and conditions
• Fraudulent or suspicious transactions

3.3 Voluntary Account Closure

A user may close their account at any time by contacting us via live chat or email. Any valid balance remaining at the time of the closure request may be withdrawn beforehand.

All financial transactions at 99 casino are processed through bKash, Nagad, Rocket and Upay.

4.1 Deposit Terms

The minimum deposit amount for any payment method is ৳300. Deposited funds must come from a payment method registered in the account holder's own name. Third-party deposits are not accepted, and any such transaction identified will be returned.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes. If identity verification is not complete at the time of withdrawal, an additional verification process will need to be completed. It is recommended to withdraw using the same method used for the deposit.

4.3 Transaction Security

All transactions are protected by SSL encryption. 99 casino ensures the highest level of security for users' financial information. To learn more about our data protection practices, read the Privacy Policy page.

All bonuses and promotional offers at 99 casino are subject to the terms listed below.

5.1 Welcome Bonus

A 100% bonus is given on the first deposit, up to a maximum of ৳20,000. To withdraw this bonus, the bonus amount must be wagered 25 times. Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000, and ৳1,000 × 25 = ৳25,000 must be wagered before withdrawal.

5.2 General Bonus Terms

• Each bonus offer may be used only once, unless stated otherwise.
• Winnings from a bonus cannot be withdrawn until the wagering requirement is completed.
• Multiple bonuses cannot be active at the same time.
• If a betting pattern intended to exploit the bonus system is identified, the bonus will be cancelled.
• Restrictions on using bonuses in certain games may apply and will be stated in the details of each offer.

5.3 Weekly and Special Offers

Weekly deposit rewards, weekend specials, slot adventure bonuses and other offers have their own terms, which are displayed alongside each offer. 99 casino reserves the right to change or discontinue these offers at any time.

All games at 99 casino operate using Random Number Generator (RNG) technology, which ensures impartial outcomes.

6.1 Game Outcomes

No game outcome is predetermined. Each game round runs independently, and the result of a previous round does not affect the next. In the event of any dispute over a game outcome, server logs will be considered final.

6.2 Technical Issues

If a connection is lost or a technical issue occurs during a game session, 99 casino will settle the bet based on server-side records. If the status of a bet is unclear due to a technical error, please contact the support team.

6.3 Prohibited Activities

Any form of cheating, use of bots, gaining advantages through software assistance or attempting to deceive the game system is strictly prohibited. If such activity is detected, the account will be closed and all winnings will be voided.

99 casino believes gaming is a form of entertainment. For that reason, we provide users with tools to play safely and responsibly.

7.1 Limit-Setting Tools

Users can set limits on their deposits, bets or session time. The support team can assist with requests for a temporary break or self-exclusion. The 21+ age requirement is strictly enforced.

7.2 Support Options

If you feel you are having difficulty controlling your gaming, the 99 casino Responsible Gaming page has detailed support information. Our support team can help you take the right steps based on your personal situation.

All content on the 99 casino website — logos, graphics, text, software, design and other elements — is protected intellectual property.

8.1 Usage Restrictions

No content from 99 casino may be copied, distributed, republished or used for commercial purposes without prior permission. Viewing and using information for personal, non-commercial purposes is permitted.

8.2 Third-Party Content

Game content on the platform is the property of the respective game developers. 99 casino acts as an authorised distributor of this content.

99 casino accepts no liability in the following situations:

• Disruption to a game session caused by internet connection problems.
• Issues arising from a fault in the user's device or software.
• Delays in third-party payment processing.
• A user's account credentials being negligently disclosed to another person.
• Unavoidable events such as earthquakes, floods, cyberattacks or similar circumstances.

99 casino will not be liable for any financial or other compensation for losses arising from the situations above.

Detailed rules on how users' personal data is collected, stored and used are set out in the 99 casino Privacy Policy. Accepting these terms also means the Privacy Policy has been accepted.

99 casino does not sell users' data to any third party. Data may be provided to authorities where legally required. SSL encryption and modern security protocols are used to protect personal information.

If you have a dispute or complaint regarding 99 casino services, please follow the steps below:

11.1 First Step

Report any issue to the support team first via 24/7 live chat or email. In most cases, the support team can provide a quick resolution. When submitting a complaint, include your account number, transaction details and the time of the transaction.

11.2 Second Step

If the matter is not resolved through the support team, it will be escalated to the management level. Additional information or evidence may be requested at this stage. 99 casino commits to reviewing each dispute fairly and impartially.

11.3 Final Decision

For disputes involving technical matters, server logs and system records will be treated as the final evidence. The decision of 99 casino is final and binding.

99 casino reserves the right to change, add to or remove any part of these terms at any time. Users will be notified in advance of significant changes.

12.1 Notification Method

Changes to the terms will be published on the site and a notification may be sent to the registered email address. Continued use of the site after a change means the user has accepted the new terms.

12.2 If Part of the Terms Becomes Invalid

If any clause of these terms becomes invalid or unenforceable for any reason, the remaining clauses will continue in full effect.

12.3 Answers to Common Questions

Answers to common questions about these terms can be found in our Frequently Asked Questions (FAQ) section. For direct assistance, use the 24/7 live chat.